Frequently Asked Questions
How does it work?
Pick a style from variety of styles we offer. Start by uploading a high-resolution picture to be painted. Next, choose count or type of subject and size of the artwork. Once the order is confirmed, artist for the chosen style starts painting. We will reach out to you to review the work before shipping the final product.
How much does it cost?
The pricing is displayed on the product page for each style. Every style has a different price, and the displayed price is the starting price for that style for a subject and smallest size the artist supports.
Are these real paintings? Are they hand-painted by real artists?
Yes, all paintings are 100% real and hand-painted by professional artists we collaborate with. Every artwork will have signature of the artist for authenticity.
What is your turn around time?
Artwork takes between 2-3 weeks to arrive at doorstep depending on your location. Few mediums take less time to finish, others like Oil and Mixed-Media require some drying time after final strokes.
Can I order an artwork in custom size?
Yes, a custom size artwork can definitely be ordered but only via email right now. Please reach out to us at firstname.lastname@example.org for additional information. Shipping costs extra for large-size custom orders.
I have already placed the order, but now I want to change the picture to be painted. How can I do that?
Please email us at email@example.com along with a new picture to be painted. If more than 24 hours has passed since you placed the order, and our artist has started working on your order, we will not be able to make any changes.
How can I request additional instructions or customization?
While placing the order, the customization wizard has a screen for providing detail instructions along with additional reference pictures. Please use that space so that the artist exactly understands requested customization.
In what currency the artwork prices are displayed?
The prices are displayed in INR (Indian Rupees). We currently accept payments in INR, USD and EUR currencies. You can also use Paypal for any other currency.
Where are you located?
We are located in Rajasthan, India.
What methods of payment do you support? Do you accept Cash on Delivery in India?
We support major debit and credit cards around the world. We also accept payments via Paypal. Sorry, we do not support Cash on Delivery.
What is the difference between paying in Full vs Deposit?
Paying Deposit guarantees the artist to start painting your artwork. Once the artwork is ready and reviewed, remaining amount needs to be paid before the shipment of the artwork. A link with instructions for remaining payment will be provided via email. If full payment is made, the artwork is shipped as soon as it is reviewed.
Do you offer framing service?
Everyone loves to receive their artwork framed. So, yes, we do offer framing service. Framing can be ordered by using customization wizard while placing the artwork order. Currently, we support five stylish frames to choose from. Our frames also comes with white mount by default for smaller sizes.
Are your frames covered with glass?
Our frames come without a glass, as there are chances of damage during shipment. Don’t worry your framed artwork looks great without a glass too.
Do you offer free shipping?
Yes, we offer standard free shipping for all sizes in India. Orders above Rs. 15,000 ships free outside of India. Custom sizes and expedite shipping cost extra.
Do you ship world-wide?
Yes, we partner with best shipping providers for world-wide shipping. We also make sure the artwork is insured.
What is your refund policy?
We offer 100% Satisfaction. Please refer our Refund Policy for additional information.
What is your return policy?
As every painting is custom made, we do not accept returns. However, we allow multiple modifications until you are satisfied.
What are your Artist's location?
We collaborate with artists across India, they come from various cities and suburbs of India.
I am an artist, and I want to work with Koonchi. How can I join?
We are so happy to hear that you want to work with us. Please can reach out to us via Contact Us page. Provide some background information, best way to contact, and we will reach out to you as soon as possible.